1. Shipping method : Courier (Lotte Courier or CJ Korea Express)
2. Delivery area : Delivery areas are limited to domestic areas.
3. Shipping cost - Over 30,000 won: Free shipping
- Less than 30,000 won: 3,000 won charged
※ In case of application for exchange/return due to defective product or incorrect delivery, shipping cost is free.
4. Delivery lead time
- On average, it takes 1-2 business days from the order date.
- Delivery may be delayed if weekends/holidays are included or due to excessive orders or circumstances of the courier company.
※ Please understand that it is not possible to specify a delivery date.
1. When exchange/return is possible
- Request for exchange/return due to simple change of mind or purchase by mistake must be made within 7 days from the date of receipt of the product
Available. (Shipping cost is borne by the customer, round-trip shipping cost 6,000 won per box)
- Customers who wish to exchange/return must apply through [My Page> Order History Inquiry] in the shopping mall.
It's possible. After applying, the designated courier will personally visit and collect the product.
- For product and delivery inquiries, please contact us using the contact information below.
- If a free gift/gift item is provided when purchasing the product, it must be sent together when exchanging/returning the product.
2. If exchange/return is not possible
- If the product has been opened or the box or packaging is damaged
- In case the value of the product has significantly decreased due to customer use or partial consumption
- When a return or exchange request is completed for products within one order number
- If 5 days have elapsed after delivery is completed and the message is changed to 'purchase complete'
- If 5 days have not elapsed since delivery, but the buyer has changed the status to 'purchased'
- If the product is sent to the customer center without receiving the exchange or return shipping cost that the customer has to pay
3. Complaint handling and dispute resolution
- Matters related to quality assurance and damage compensation for this product are notified by relevant laws and the Fair Trade Commission
It follows the 「Consumer Dispute Resolution Standards」.
- In case of return due to trouble, a doctor's note must be attached, and the customer is responsible for all other expenses.
You must pay.